If you experience an emergency or require an urgent repair, please refer to the official tenancy guidelines for your state: QLD | NSW
During office hours – Contact NCL Group on 07 5528 6885 8.00am to 4.00pm Mon-Fri (Except Public Holidays)
After Hours Contact for Pluming & Electrical Emergency – Please refer to your “Handover Completed” email for your allocated trades.
QLD/Northen NSW area includes Yamba to Brisbane Area.
These are basic warranties and come with conditions, please refer to manufactures details.
AIR CONDITIONING & ELECTRICAL
KJ Burton Electrical
Air Conditioner: 5 Years Manufacturer’s Warranty
Electrical Workmanship: 12 Months
Ceiling Fans: Refer to Manufacturer Warranty
Electrical Fittings: Call electrician (bulbs not applicable)
WINDOWS & GLASS SLIDING DOORS
Southern Star Windows
12 months on moving parts from date of delivery
APPLIANCES
Harvey Norman
2 Years from delivery date
BRICKS
CSR Building Products (PGH)
25 Years
CARPET
Flooring Xtra
TILES
Beaumont Tiles
10 Years
TILES
National Tiles Co
10 Years
ROOFING COLORBOND
Dynamic Bradview Roofing
Workmanship: 6 Years from installation
Colorbond Roofing Materials: 25 Years
HINGED DOORS
Corinthian Industries Aust
5 Years
EXTERNAL ALUMINIUM DOORS
Southern Star
7 Years from the date of delivery
DEADBOLTS & INTERNAL DOOR FURNISHINGS
Stack Building Suppliers (Gainsborough)
Tarnish Resistant: 2 Years
Mechanical Warranty: 7 Years
GARAGE DOORS
Dynamic Garage Doors & Operators
Door: 12 Months from Installation
Motor: 2 Years*
(*Providing first annual paid service is conducted)
Key and Barrel: 1 Year
Spring Tensions: 3 Months
HOT WATER SYSTEM SOLAR
Harvey Norman
HOT WATER SYSTEM GAS
Harvey Norman
Rinnai: 12 Years on the Heat Exchanger and 3 Years on all other Components
Rheem: All components up to 3 Years (Repair and/or replacement of the faulty component, free of charge, including labour) and the Heat Exchanger up to 10 Years.
(Replacement heat exchanger, free of charge. Installation and repair labour costs are the responsibility of the owner)
HOT WATER SYSTEM ELECTRICAL
Harvey Norman
Rinnai: 10 Years on the Heat Exchanger and 3 Years on all other Components
Rheem: All components 1 Year (Repair and/or replacement of the faulty component, free of charge, including labour)
The Cylinder, up to 7 Years – for the first 3 Years Repair and/or replacement of the cylinder, free of charge, including labour and from 4 – 7 Years.
(Replacement heat exchanger, free of charge. Installation and repair labour costs are the responsibility of the owner)
PLUMBING
Godfrey Plumbing
Workmanship: 12 Months
Fittings & Parts: Refer to Manufactures Warranty
SHOWER SCREENS, MIRRORS & ROBE DOORS
Civic Shower Screens, Mirrors & Wardrobes
Shower Screens: 12 Months
Mirrors: 12 Months
Wardrobes: 12 Months
Workmanship: 12 Months
STONE TOPS
McGwill Enterprises
Manufactures Warranty: 10 Years**
CABINETRY
Kaiman
5 Years
TAPWARE
Austworld
12 Months from date of purchase
RAINWATER TANKS
Q Solutions Group
Pump Warranty: 3 years
Tank Warranty: 10 years
RAINWATER PUMPS
Reefe Australia (Ascento Group)
Please contact NCL Group for Make & Model Details, Warranty terms to be advised by the supplier
SKYLIGHTS
Access Insulation
Skylights: 7 Years
PLEASE NOTE: By contacting any company or person on this form, if any item(s) or concern(s) that are not deemed to be maintenance or covered under Supplier or Installer Warranty conditions, the callout fee of $165.00 for the first hour & additional $88.00 per hour thereafter plus the cost of materials will be charged to the Owner or Property Manager / Agent & payable with 7 days (if applicable). Item(s) or concern(s) may not be repaired / replaced by Supplier or Installer at the time of inspection.
AIR CONDITIONING & ELECTRICAL
A Redman Electrical
Electrical Workmanship: 12 Months
Ceiling Fan’s: 12 Months
Electrical Fittings: Call electrician (bulbs not applicable)
ELECTRICAL
Coffs Regional Electrical
Electrical Workmanship: 12 Months
Ceiling Fan’s: 12 Month
Electrical Fittings: Call Electrician (Bulbs Not Applicable)
WINDOWS & GLASS SLIDING DOORS
Southern Star Windows
12 months on moving parts from the date of delivery
APPLIANCES
Harvey Norman
2 Years
BATHS
Harvey Norman
TBC by Manufacturer
BRICKS
CSR Building Products (PGH)
25 Years
CARPET
JT Floor Installs
Workmanship: Lifetime Warranty
Beaumont Tiles
10 Years
TILES
National Tiles Co
10 Years
ROOFING COLORBOND
Dynamic Bradview Roofing
Workmanship: 6 Years from Installation
Colorbond Roofing Materials: 25 Years
HINGED DOORS
Corinthian Industries Aust
5 Years
EXTERNAL ALUMINIUM DOORS
Southern Star
2 Years on moving parts from date of delivery
DEADBOLTS & INTERNAL DOOR FURNISHINGS
Stack Building Suppliers
(Gainsborough)
Tarnish Resistant: 2 Years
Mechanical Warranty: 7 Years
GARAGE DOORS
Dynamic Garage Doors & Operators
Door: 12 Months from Installation
Motor: 2 Years*
(*Providing first annual paid service is conducted)
Key and Barrel: 1 Year
Spring Tensions: 3 Months
HOT WATER SYSTEM SOLAR
Harvey Norman
Rinnai: 12 Years on the Heat Exchanger and 3 Years on all other Components
Rheem: All components up to 3 Years
(Repair and/or replacement of the faulty component, free of charge, including labour) and the Heat Exchanger up to 10 Years.(Replacement heat exchanger, free of charge. Installation and repair labour costs are the responsibility of the owner)
HOT WATER SYSTEM GAS
Harvey Norman
Rinnai: 10 Years on the Heat Exchanger and 3 Years on all other Components
Rheem: All components 1 Year (Repair and/or replacement of the faulty component, free of charge, including labour)
The Cylinder, up to 7 Years – for the first 3 Years Repair and/or replacement of the cylinder, free of charge, including labour and from 4 – 7 Years.
(Replacement heat exchanger, free of charge. Installation and repair labour costs are the responsibility of the owner)
PLUMBING
Northern Plumbing
*Newcastle & surrounding areas
Ph: 0411 310 342
admin@northernplumbingaust.com.au
Workmanship: 12 Months
Parts & Appliances: Refer to Manufactures Warranty
PLUMBING
Russell Mansley Plumbing
*Newcastle & surrounding areas
Ph: 0418 494 344
mansleyplumbing@bigpond.com
Workmanship: 12 Months
Parts & Appliances: Refer to Manufactures Warranty
PLUMBING
Go To Plumbing
*Goulburn
Ph: 0427504880
admin@gotoplumb.com
Workmanship: 12 Months
Parts & Appliances: Refer to Manufactures Warranty
PLUMBING
Brett Currie Plumbers
*Port Macquarie & surrounding areas
Ph: 0411 066 398
brett@brettcurrieplumbing.com.au
Workmanship: 12 Months
Parts & Appliances: Refer to Manufactures Warranty
SHOWER SCREENS, MIRRORS & ROBE DOORS
Icon Wardrobes & Shower Screens
Ph: 02 4012 4002
ellen@iconws.com.au
Shower Screens: 2 Years
Vanity Mirrors: 2 Years
Silicone: 3 Months
STONE TOPS
Hunter Valley Granite & Marble
Ph: 02 4023 5751
jessica.corrigan@hvgm.com.au
Installation Limited Warranty: 12 Months
Manufactures Limited Warranty: 10 Years**
CABINETRY
Kitchens for Living
Ph: 02 4967 7720
mail@kfl.design
TBC by Manufacturer
TAPWARE
Austworld
Ph: 1300 780 430
returns@austworld.com.au
12 Months from date of purchase
RAINWATER TANKS
Enviro Water Tanks
Ph: 02 4577 5560
sales@envirowatertanks.com.au
20 Years providing they are installed in line with the warranty instructions
RAINWATER PUMPS
Reefe Australia (Ascento Group)
Ph: 07 3893 5000 (Attention: John)
customerservice@ascento.com.au
Please contact NCL Group for Make & Model Details, Warranty terms to be advised by the supplier
SKYLIGHTS
Access Insulation
Ph: 07 3809 0000
info@accessinsulation.com.au
Skylights: 7 Years
PLEASE NOTE: By contacting any company or person on this form, if any item(s) or concern(s) that are not deemed to be maintenance or covered under Supplier or Installer Warranty conditions, the callout fee of $165.00 for the first hour & additional $88.00 per hour thereafter plus the cost of materials will be charged to the Owner or Property Manager / Agent & payable with 7 days (if applicable). Item(s) or concern(s) may not be repaired / replaced by Supplier or Installer at the time of inspection.
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
Insert Table Content Here
We understand the importance of providing your clients with readily available H&L packages. That’s why we’ve implemented real-time Stock Lists. Simply click ‘Send’, and we’ll promptly deliver our latest Stock List (with fixed prices) to you
"*" indicates required fields
